How it works

It depends on whether you were signed in when you paid.

If you have an account and were signed in: your files are in My Purchases, and they stay there. Go to My Purchases any time and press Download next to the resource. Nothing expires.

If you checked out as a guest: you can download straight from the confirmation page, and from the Download your files button in your receipt email. That link works for 72 hours.

Either way, the fastest way to keep your resources forever is to create an account using the same email address you paid with. Everything you have bought with that address appears in My Purchases automatically — no code to enter, nothing to forward.

Nothing is lost — your purchase is safe.

Create an account with the same email address you used to pay, or sign in if you already have one. Your resource will be waiting in My Purchases, and it will not expire again.

If you paid with a different address than the one you are signing in with, the site will not be able to match them. Email us at [email protected] from the address you paid with and we will sort it out.

Try these, in order:

1. Check spam, junk, and Promotions. Receipts land there more often than anywhere else. When you find it, mark it Not spam so the next one reaches your inbox.
2. Search your mail for “edugardenresources” rather than scrolling — the receipt may be filed under a tab you don’t normally open.
3. Create an account with the email address you paid with. This is the reliable fix: it does not depend on the email arriving at all. Your purchase appears in My Purchases as soon as you verify the address.

Still nothing? Email [email protected] with the name on the order and we will look it up and make sure it appears in My Purchases.

Open any resource in Freebies and press Get for FREE. If you are not signed in yet, you will be asked to sign in or create a free account first — then the resource is added to My Purchases, where you can download it any time.

A free account is all it takes. There is no card and no charge.

No. You can check out as a guest and download right away.

An account is free, takes a moment, and means your resources are always one click away in My Purchases instead of inside an email you have to find again. Use the same email address you paid with and your past purchases appear automatically.

Check your email for the activation message and click the link inside — new accounts need their email confirmed before the first sign-in. It may be in spam.

If it is your password you have forgotten, see the next question.

Press Forgot password? on the sign-in page and we will email you a reset link. Your new password needs at least 8 characters.

If the email has not arrived, check spam and junk, and give it a few minutes.

Please don’t keep pressing the button. To keep accounts safe, the first three requests send straight away, the next ones have to wait a little, and after seven tries that address is locked for 24 hours. If nothing is arriving, email [email protected] instead and we will help you in.

Yes. Sign in anywhere and your resources are in My Purchases. There is no device limit and no download limit — redownload a file as often as you need.

Most resources are PDFs, ready to print exactly as they are. Some arrive as a ZIP containing several files — save the ZIP to your computer and open it to see what is inside. Phones and tablets often struggle with ZIPs, so use a computer for those.

Everything is a digital download. Nothing is posted to you.

Each purchase comes with a single classroom licence — use it with your own students or your own children, print as many copies as you need for them.

Please do not pass files to other teachers, upload them to a shared drive, or distribute them school-wide. If your team or school wants to use a resource, buy one licence per teacher. Full details are in the Terms of Service.

A bundle groups several resources at a lower price than buying each one. After purchase, open My Purchases and you will see each item in the bundle listed separately with its own Download button, so you can take just the part you need today.

On the cart page, before you check out. Type it into the Coupon box and press Apply — the discount appears in your total straight away, so you always see it before you pay. Capitals do not matter.

Some codes are for a first purchase only. If you are not signed in, those will also ask for the email address you plan to check out with, so we can check. If a code will not apply, the message that appears says why — usually it has expired or the cart has not reached the code’s minimum.

Yes. Payment is handled by Stripe, one of the largest payment providers in the world.

When you check out you are taken to Stripe’s own secure page to enter your card. Your card number goes straight to Stripe and never passes through this site — we never see it and could not store it if we wanted to. All we receive is what we need to send your order: your email address and what you bought.

Because resources are delivered instantly and cannot be returned, all sales are final.

That said, if a file will not open, is missing pages, or is not what the listing described, email us with the name on the order and what went wrong, and we will look into it. Reach us at [email protected].

Yes — same teacher-author, same resources. Educators Resource Garden has been on Teachers Pay Teachers for years, and this site is that same catalogue in its own home.

Purchases don’t carry across yet. The two shops run separately, so for now anything you bought on TPT stays in your TPT account and won’t appear in My Purchases here. If you already own a resource on TPT, there’s no need to buy it again — just download it there, as always.

Bringing TPT purchases into My Purchases is something we’d like to offer, and it’s on our list. It isn’t ready yet, so please don’t buy here expecting your TPT library to appear. If it would help you, email us at [email protected] — knowing who wants it helps us decide when to build it.

Buying here supports the shop most directly, and your files live in My Purchases for re-download any time.

Yes — you are more than welcome to ask. Email [email protected] and tell us what you have in mind: the grade level, the skill you are teaching, and anything particular about your class.

If an existing resource is almost right — a different level, an extra set of pages — name it, and say what would make it fit. We cannot promise to make every request, but requests tell us exactly what teachers need, and the best ideas become new resources.

Review a resource you paid for and earn 1 credit for every $1 it cost, rounded up in your favour. 10 credits = $1 off your next order — apply them on the cart page.

The fine print, kept short: reviews need a star rating and a sentence or two to earn. Every rating earns the same — credits thank you for feedback, not for five stars. Credits or a coupon code, one discount per order. Credits expire 12 months after you earn them (we email you 30 days before), and your balance always shows in My Rewards.

Email [email protected] and a real person will answer, typically within 2 business days. Including the email address you paid with helps us find your order straight away.